The Information Technology Cluster is
under new management.
Central California Society for Information Management
is the new home for the Cluster.
Information Technology Spotlight
Dan Calderwood, chair of the Central California chapter of the Society for Information Management, has taken the roles of chair and manager of the Cluster.
Key Areas of Focus
- Promote and connect local call centers through online exposure and regular meetings/events
- Explore and/or support an employment and best practices survey
- Revisit the concept of van pools for call center employees
- Revisit and update customer service certification training programs at the community college and university levels
- Revisit workforce development and high school industry outreach
- Develop a network of resources
Short-term Goals
- Cluster brainstorm to identify strengths, weaknesses, opportunities, and threats
- Recruit a Cluster Chair and an advisory committee
- Develop mission as well as goals/objectives
- Develop meeting schedules and communication preferences
- Update and enhance online exposure and tools
- Engage industry stakeholders throughout Fresno County
Background
The Information Technology Industry comprises interrelated occupations that share similar training and skill requirements, but cuts across multiple industries. For example, information processing occupations provide "back office" support to large organizations, such as government, insurance, financial services, health care and wholesale trade. Back office support includes data processing and analysis, credit checking, database administration, and payroll and billing services. Occupations that have the opportunity for a large amount of growth include systems analysts, adjustment clerks, bill collectors and medical records technicians.
Chair/Manager
Dan Calderwood
Information Systems Technology
Community Medical Centers
559.459.2426
dcalderwood@communitymedical.org
Resource Organizations
Call Center Industry Advisory Council
Society for Information Management
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